To change your password.
Click on the following link.
Fill in as shown using YOUR NAME (last name and first initial) and generic password.
If you still have trouble I don't know what to tell you. Cancel the Ladder.com and its staff cannot assume responsibility for everything or make people smarter. The truth is, Pauls e-mail was confusing and hard to follow. What do you expect from me. I am one person. I would post Pauls email, nextel ID and AIM name but that would be mean and I am a nice guy. Just kidding Paul, it worked for me
Anyway, Good Luck